Free shipping over $80 · 30-day returns · Curated for everyday use
Shipping Policy
Shipping Policy
Last updated: June 12, 2026
Thank you for choosing ELKLU. We are dedicated to providing our U.S. customers with quality products and reliable delivery. This policy outlines our shipping process, delivery timelines, and order tracking procedures so you know what to expect.
1. Shipping Destinations
Currently, our shipping service is exclusively available within the contiguous United States. We do not deliver to Alaska, Hawaii, Puerto Rico, or other U.S. territories at this time.
We cannot ship to PO Box, APO, FPO, or DPO addresses. Please provide a valid residential or commercial physical address at checkout.
2. Order Processing Time (Handling)
All orders undergo quality control and packaging before dispatch. Order processing time is typically 1 to 3 business days (Monday to Friday, excluding weekends and holidays). During peak seasons or for delicate items, processing may take slightly longer — we will notify you by email if so.
3. Shipping Methods, Transit Times & Costs
We partner with established logistics providers to ensure your package arrives safely.
| Method | Carriers | Transit Time | Cost |
|---|---|---|---|
| Standard Shipping | USPS / UPS | 7 – 12 business days | FREE storewide |
| Expedited Shipping | FedEx / DHL | 3 – 5 business days | $29.99 USD |
4. Total Estimated Delivery Time
Total Delivery Time = Handling Time (1 – 3 days) + Transit Time.
For Standard Shipping, the total delivery time is generally between 8 to 15 business days. Please note these timelines are estimates; actual delivery dates may be affected by customs clearance, extreme weather, or carrier-related force majeure events.
5. Order Cut-off Time
Our order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after this time will begin processing on the following business day.
6. Order Tracking & Notifications
We keep you informed at every step of the journey:
- Shipping Confirmation: Once your package is dispatched, you will receive an automated email containing your unique tracking number and a direct link to monitor your shipment.
- How to Track: You can track your order anytime via the Track Your Order link in our website’s main menu and footer.
- Tracking Updates: Please allow 2 to 5 business days for tracking information to update in the carrier’s system after receiving your shipping confirmation.
- Multiple Packages: For orders containing multiple items, products may be shipped in separate packages to ensure faster delivery. In such cases, you will receive a unique tracking number for each package.
7. Taxes and Duties
Under U.S. law, most orders valued under USD $800 are typically exempt from import duties under the de minimis threshold (Section 321). In the rare event duties are assessed, the customer is responsible as the importer of record.
8. Missing or Damaged Items
If your tracking status shows “Delivered” but you have not received your package, or if you receive a damaged item, please contact our support team within 48 hours at support@elklu.com. We will work directly with the carrier to investigate and resolve the issue for you.
9. Address Accuracy
Please double-check your shipping address at checkout, including ZIP code and apartment / unit number. We cannot change addresses once an order ships. Re-shipping due to incorrect addresses is at customer cost.
Contact Information
Customer Support Email: support@elklu.com
Phone: +852 6344 5991
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (HKT, GMT+8)